Frequently Asked Questions
Everything you need to know about your Vikingbags order
What materials are used in your products?
We use premium-grade materials including full-grain leather, heavy-duty waxed canvas, and reinforced synthetic blends designed to withstand both daily wear and rugged outdoor conditions.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take between 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all items in original, unused condition. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.
Are your bags waterproof?
Many of our products are weather-resistant or fully waterproof. Please check the specific product description for 'IP-rated' waterproofing or included rain covers to ensure it meets your needs.
How do I care for my leather bag?
To maintain the longevity of your leather, we recommend cleaning with a damp cloth and applying a high-quality leather conditioner every 3-6 months to prevent drying or cracking.
Do you offer a warranty on your products?
Yes, all Vikingbags products come with a one-year limited warranty covering manufacturing defects in materials and workmanship to ensure your total satisfaction.